Contact Us
Whether you've spotted something that needs updating, have a question about how we research and rank crypto casinos, or want to flag a concern about our content, this is the right place to start. The team behind BTC Casinos reads every message and aims to respond within two business days.
What We Can Help With
We cover a focused range of queries through this contact page. To help us get back to you as quickly as possible, here's what falls inside and outside our scope:
- Editorial questions — Queries about how a casino was reviewed, why a site ranked where it did, or what our methodology covers
- Factual corrections — If you believe something on a review or comparison page is inaccurate or out of date, let us know with as much detail as possible
- Content feedback — General comments on the site, suggestions for casinos or topics you'd like to see covered
- Partnership and media enquiries — Legitimate business enquiries can be sent here for initial review
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please see our responsible gambling page for guidance and helpline details
We are a review and comparison site. We do not operate a casino, process deposits or withdrawals, or handle any gambling transactions. If you have a dispute with a casino you play at, you will need to contact that operator's support team directly.
About the Team
BTC Casinos is an independent editorial platform. Our content is researched and written by a team focused on the US crypto casino market — covering offshore licensing, coin support, payout speeds, bonus terms, and the legal grey area that comes with playing at offshore sites from the US. Our reviews are not written by the casinos we cover, and operators cannot purchase a higher ranking or a more favourable write-up.
You can read more about who we are and how we operate on our About Us page. Our Terms and Conditions set out the basis on which this site is published.
Our lead reviewer for US crypto casino content is Elena Benson. Editorial correspondence and correction requests directed to Elena are handled in the order they arrive.
A Note on Responsible Gambling
If your message relates to a concern about gambling — your own or someone else's — please don't wait for a response from us. Contact the National Problem Gambling Helpline directly: 1-800-GAMBLER (1-800-426-2537), available 24 hours a day. Offshore crypto casinos may not offer the same self-exclusion tools or player protections as state-licensed operators, so reaching out to an independent helpline is always the right first step.
You must be 18 or older (21 or older in some US states) to gamble online. If you have concerns about underage access to gambling content, please flag this to us using the contact form and we will treat it as a priority.
Response Times
We aim to respond to all messages within two business days. During periods of high volume — such as major site updates or industry news — it may take a little longer. We do not have a phone line; written communication through this page keeps a clear record and helps us give you a more accurate response.
For general guidance on crypto casinos, payout speeds, coin support and how to compare sites, you may find what you need by browsing the site's review pages before writing to us.